The Customer is Always Right?

For those of you in customer service businesses, or if you are just having a bad day, this website – notalwaysright.com [^] – should be a good form of stress relief.  It is a catalogue of how wrong customers can get it, and how sometimes they come unstuck!

Somewhere just recently I came across an essay on why the customer is not always right, and case studies of companies that have successfully implemented this policy.  As soon as I find the link I will add it to this post.